Returns

To enquire about making a return, please email us at sales@sustainablestylebooutique.co.uk and a return address will be forwarded to you. 

For direct exchanges or returns you will need to pay the postage for the return of your item and send your unused item back, in its original item packaging and very securely wrapped/packed outer packaging. We recommend that you always obtain your proof of posting (and any suitable cover, if needed, for the value of your item you are returning).  As the return item is your responsibility, if it should go missing or be damaged in transit on its return we will not be able to refund you.  

We operate a strict 7 day return policy in the UK. We regret that we are unable accept returns after this time.

Original shipping costs are non-refundable.

We check all of the items we send carefully before posting, but in the unlikely event that an item has significant damage not mentioned in the description, please accept our profuse apologies. If you post the item back to us, we’ll refund you the full amount, including your shipping costs.

You will be refunded within 5 working days of receiving your return. 

Still got questions?

Please email us on sales@sustainablestyleboutique.co.uk and we will do our best to help with your query.